Return Policy

All products sold by J.Strong Industries are brand new and manufactured to meet the highest industry standards. All prices and specifications are subject to change without notice. Products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. For shipping damage, customers should file claim to their carrier immediately. Any discrepancy, including wrong items or missing items, should be reported to J.Strong Industries within 24 hours. In effort to promote superior customer satisfaction, Jstrong Industries will work on a case by case basis to find an amicable resolution to any non-warranty issues.

Non-Warranty Returns

• The customer may be allowed to return product within 72 hours of original purchase date
  
  
• Unless the need for return is the responsibility of J.Strong Industries, all products are subject to a 20% restocking fee. This will be deducted from your credit. There will be no credit on the original shipping and handling.
  
  
• All returns require prior authorization and product must be returned in original packaging, along with instruction manuals and all accessories. Product must be unused, and in original condition.
  
  
• Return shipping costs are the responsibility of the customer. Please note, if approval is granted by customer to allow J.Strong Industries to make pickup arrangements, all shipping charges will be deducted from the credit (if applicable). In the event J.Strong Industries created the need for the return, for example having sent wrong items, or items were missing, the customer will not be held responsible for shipping costs.
  
  
• Upon receipt of product, J.Strong Industries personnel will review and inspect to ensure no visible damages, defects, or alterations (cut). If found, customer will be notified and must decide if said product needs to be shipped back to customer (at their expense) or discarded. Written authorization must be provided to discard.
  
  
• If original purchase was made by credit card or check, refund can be issued in same manner. If original purchase was made on open account, the credit will be applied to that account. Credit can be applied to open invoices.
  
  
• All returns require prior authorization and must be returned in the original packing with instruction manuals and all accessories, and a copy of original purchase invoice. To request a Return Merchandise Authorization (RMA), please contact the J.Strong Industries Customer Service Department at 877-444-4147, or by email at customerservice@jstrongindustries.com. When the request for return has been authorized, you will be issued an RMA number. Please clearly write this number on both the invoice copy enclosed with the returned merchandise, and on the packing from outside. Please keep the RMA number and reference it when calling to check on the status of your return. All calls requesting RMA should be between 10:00 AM to 4:00 PM Eastern Standard Time, Monday through Friday, (excluding national and religious holidays). Incomplete or unauthorized returns will be refused and will be returned to you.
  
  
• Returns must be shipped to:
  J.Strong Industries
  Attn: Customer Service Department
  1709 Lake City Hwy
  Clinton TN, 37716

Warranty Returns

Please see our Warranty Terms and Conditions for more information.